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Thu, Aug 16, 2018
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Kicsi a világ!

I traveled to Europe in June into July.  I visited London,  Vienna,  the Czech Republic and my parents’ home in Hungary, my favorite country. I felt so many  connections with that country and the Hungarian people.

Before I left the United States, I called my cell phone carrier,  AT&T to set up an international phone plan.  Unfortunately,  when I returned, I found that they overcharged me ... a lot! !  I spoke to two different AT&T Representatives on two separate occasions.  Needless to say, they weren't very helpful.  After being a good and loyal customer for 14 years with them, I decided that I would research other carriers and switch companies. I was ready to divorce AT&T.

I called AT&T for the last time to get information on the cell phones and my tablet to unlock the devices.  A woman representative answered my call and politely gave me the information I needed.  She then asked me why I needed my lines unlocked.  I explained to her that I was not happy with how AT&T overcharged me on the international plan and were not willing to credit my account.  The representative asked if she could try and help?  I let her know that she could try, however I already made up my mind to leave AT&T. She returned on the line and said that she sees that I went to Europe.  She then told me that she is from Budapest.  I hesitated for a moment and said to her, in Hungarian, that I am also Hungarian!  This lovely woman then shouted, "Oh my God! What a small world!"  We ended up talking on the phone for one hour, all in the Hungarian language!

At the end of our conversation, she was able to help me and I decided to give AT&T one more chance.  I am also happy to say that we are now friends on Facebook. We're hoping to meet each other in person soon. It is indeed "A small world!"

Shirley Ipkovich Foley lives in Texas and is the daughter of Ilona and Ferenc Ipkovich.  They were among the founders of the Danbury, CT Hungarian Club and  Ilona has contributed several articles to Magyar News Online in the past.

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